Customer Success Manager (all genders)
Our mission
Your mission
Your day-to-day:
- Own the Journey: Take full ownership of your customers from onboarding to renewal & expansion as their main point of contact.
- Drive Value: Get customers set up and running quickly, and guide how they use revel8 so they get tangible value from the platform.
- Hands-on Problem Solving: Become the go-to expert on the platform and customer setups. Solve technical and practical issues yourself wherever possible.
- Steer Growth: Recognize where customers can get more out of revel8 and move those conversations forward together with Sales to grow NRR.
- Voice of the Customer: Work closely with Product and Engineering, share what you see with customers and help define and pilot new features.
- Redefine How We Work: Fix what slows us down. Automate repetitive work with AI and no-code tools, build small internal tools where they help, and set up processes that let the post-sales team scale.
Is it you we are looking for?
- Have 2+ years of experience in Customer Success, Account Management, Technical Consulting or Solution / Value Engineering in a B2B SaaS environment.
- Have owned the customer journey, including renewals or expansions, and can show the impact you had on Net Revenue Retention.
- Are hands-on and technical: You like understanding technical setups and the product in detail and fixing things yourself.
- Are AI-native: You confidently use available AI tools every day and build your own workflows and automations to get more done.
- Have a builder mindset: You have previously set up processes, tools or automations that others still rely on.
- Are confident in front of senior stakeholders, including commercial conversations.
- Take full ownership and thrive in a dynamic environment with a high degree of autonomy.
- Are fluent in both German and English (written and spoken) and can communicate confidently with our team, customers and stakeholders.
- Experience in cybersecurity or security awareness.
Why revel8?
- Our revelutionary Energy: A team that's ambitious, kind, and genuinely excited about what we're building. We move fast, we have fun, and we treat each other well.
- Mission-Driven Impact: Contribute to a meaningful mission of building human resilience against cyber threats.
- Early Stage Role: As an early member of our CS team, you work directly with customers and leadership, and you have real room to build and shape how our post-sales team works as we grow.
- Office-first: In the heart of Munich at Stiglmaierplatz, with flexibility when you need it. Unlimited coffee, table tennis and good vibes included.
- Shared success: Every team member is part of our ESOP program, so everyone shares in what we build.
- EGYM Wellpass membership for your daily balance.
About us
revel8 is building the next generation of cybersecurity awareness for the age of GenAI. We help organizations protect themselves against modern social engineering attacks by turning their employees into an active line of defense.
It's been a fast ride so far: Founded in August 2024 by Tom and Julius, we moved to the Merantix Campus in Berlin and welcomed Robert as our CTO and co-founder shortly after. We landed our first enterprise customer in March 2025, raised our €5.1M seed round in September 2025, and moved the whole team back to Munich in February 2026. Today, we are around 40 revels working side by side in our new office every day.
Early days. Big mission. Come build it with us!
revel8 is an equal opportunity employer. We hire based on what you bring to the role, not on race, religion, sexual orientation, age, marital status, disability, or gender identity. We are committed to equal opportunity throughout our entire hiring process. To protect your privacy, please leave out any personal information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, or sexual orientation from your application.